Return Policy

At Sugarcubebracelet, we want customers to shop with confidence. If you are not satisfied with your purchase, you may request a return and refund in accordance with the terms outlined below.

To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition. Customers must contact us before returning any item so that we can review the request and provide the appropriate return instructions. Returns sent without prior contact or approval may be delayed or refused.

Return requests should be submitted within a reasonable period after delivery. Once the return request is approved, the item should be sent to the designated return address below.

Return Address:
Große Elbstraße 62, 22767, Germany

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service when returning goods, as Sugarcubebracelet is not responsible for items lost during return transit.

After the returned item is received and inspected, approved refunds will be issued to the original payment method within a reasonable processing time. Original shipping charges are generally non-refundable unless otherwise required by applicable law or unless the return is due to our mistake.

For return support, please contact service@Sugarcubebracelet.com.